Shipping and return policies for Isle Of Jura

Shipping Info
MAY 2020 SHIPPING UPDATE

EUROPE

All European orders (excluding NL) are now despatched from Amsterdam via Fedex, twice a week. This means your records will arrive a lot quicker (3-5 days) and also due to the way Fedex calculate shipping you can now order upto 4 records and the cost of shipping will be the same as one record. The Netherlands is sent via NL Post so works out to be cheaper (delivery time 3-5 days).

Fedex is more expensive but its the preferred shipping partner for Rush Hour who are fulfilling the orders. The shipping price also includes the picking and packing fee, so it works out to be the same as pre-pandemic, but i’ve made the call its more important you receive your records quicker than despatching them from Australia.

AUSTRALIA

Orders are despatched twice a week. Shipping times within Australia are normal at 2-4 days.

REST OF WORLD

Rest Of World orders are despatched from Adelaide Via Australia Post, twice a week via the standard trackable service. Delivery times are slower than usual and are averaging 28 days. The pandemic has unfortunately increased the cost of shipping as International Economy has been suspended by Australia Post.

PRE-ORDERS

Please note any orders containing pre-order items won't be shipped until all items are available, so please order these separately to avoid delays.

If you have any questions about shipping or need a specific quote please email me at info@isleofjurarecords.com. Thanks for your continued support, the label would not be possible without Bandcamp sales.

Kevin / Jura Soundsystem
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Return Policy
All records are fully checked before shipping and packed in specific mailers for Vinyl along with an extra cardboard stiffener. Unfortunately there are no refunds or exchanges for records that are damaged in transit, if that does happen make a claim with your local post office as its the postal service who are at fault.